![]() Xfinity XB7 (Models CGM4331COM and TG4482A).Netgear Orbi (Firmware prior to 2.1.4.16).The following routers are known to not currently be compatible with iDevices products: Please consult the router's user manual to learn how to connect to your router and adjust its settings. Most routers allow you to access and adjust settings via a web browser or app. Typically, this setting is located in the Wireless section of your router settings under the Advanced or Professional tab and is enabled by default. All other iDevices products support None, WPA, or WPA2 with AES encryption.Īdditionally, many routers have a setting called “Airtime Fairness” or "Airtime Quality," which often causes products to be unable to join the Wi-Fi network.Instinct supports the network security setting WPA2 with AES encryption.Most smart home products require the 2.4 GHz network band, as this allows users to control products farther from the router and doesn’t require continuous streaming. ![]() The 2.4 GHz network, while slightly slower in speed, has a much longer signal range from the router making it ideal and more dependable for smart home products. ![]() However, 5 GHz has a shorter signal range from the router. The 5 GHz network band has faster data speeds, which is great for tasks like browsing the internet and streaming content such as video or gaming. Most routers have two network bands, 2.4 GHz and 5 GHz. iDevices products require a home Wi-Fi ® network with a 2.4 GHz network band (802.11 B/G/N).
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